Last updated: 23 October 2026
This Privacy Policy explains how flamds.store (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or buy from us. We are the data controller for the personal data described here. If you have any questions, contact us at storeflamds@gmail.com.
What we collect
- Order details: your name, billing and delivery address, email address, phone number, the items you order and any personalisation text you enter (for example a name or initials).
- Payment details: payments are processed securely by Stripe. We never see or store your full card number.
- Communications: messages you send us by email and our replies.
- Technical data: your IP address, browser and device type, and the cookies described below.
How we use your data and our lawful basis
- To process and deliver your order and to provide customer support (performance of a contract).
- To keep financial and tax records (legal obligation).
- To prevent fraud and keep the website secure, and to improve our shop (legitimate interests).
- To send marketing emails, only if you have opted in. You can unsubscribe at any time (consent).
Who we share your data with
We only share the data needed for each purpose, with:
- Stripe, to take payment and check for fraud.
- Our suppliers and fulfilment partners, who make, personalise and ship your order. They receive your name, delivery address, phone number, the items ordered and your personalisation text.
- Delivery carriers, to deliver your parcel and send tracking updates.
- Our hosting and website service providers (such as Hostinger), who store the website and its data.
- Professional advisers or authorities, where we are legally required to.
We do not sell your personal data.
International transfers
Some of our suppliers and service providers are based outside the UK (for example in China or the United States). Where your data is transferred outside the UK, we rely on the safeguards required by UK data protection law, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep your data
- Order and payment records: 6 years, to meet UK tax and accounting rules.
- Customer support emails: up to 2 years after your last contact.
- Account details (if you create an account): until you ask us to delete your account.
Cookies
We use essential cookies that make the shop work, such as remembering what is in your basket, keeping checkout secure and keeping you logged in. Stripe also sets cookies to help prevent fraud. These cookies are necessary and do not require consent. If we add analytics or advertising cookies in the future, we will ask for your consent first.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- ask us to restrict or object to how we use your data;
- receive your data in a portable format;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email storeflamds@gmail.com. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.