Last updated: 23 October 2026
These terms apply to all orders placed on flamds.store. Please read them before ordering. By placing an order, you agree to these terms. If you have any questions, contact us at storeflamds@gmail.com.
1. About us
flamds.store is an online shop selling to customers in the United Kingdom. You can contact us by email at storeflamds@gmail.com.
2. Our products
- We make every effort to show our products accurately. Images are for illustration, and colours may look slightly different on your screen.
- Personalised items are made to the details you enter. Small variations in finish are normal.
- All products are subject to availability. If an item becomes unavailable after you order, we will tell you and refund you in full.
3. Personalisation
- You are responsible for checking that your personalisation (spelling, letters, characters and options) is correct before you order. We will make the item exactly as entered.
- We may refuse personalisation that is offensive, unlawful, or that infringes someone else’s rights, and refund you.
4. Prices and payment
- Prices are shown in pounds sterling (GBP). Delivery costs are shown at checkout before you pay.
- Payment is taken securely by Stripe when you place your order.
- If a price is clearly wrong because of an error, we will contact you before dispatching, and you can choose to continue at the correct price or cancel for a full refund.
5. Your order
After you place an order, you will receive an email confirming that we have received it. A contract is formed when we confirm your order. We may decline an order, for example if we suspect fraud or an item is unavailable. If so, we will refund you in full.
6. Delivery
- We currently deliver to addresses in the United Kingdom only.
- Delivery options and estimated times are shown at checkout. These are estimates and are not guaranteed. Delays can happen, for example during busy periods.
- Your items may be shipped from our suppliers’ warehouses, and multi-item orders may arrive in separate parcels.
- If your order has not arrived within the estimated time, please contact us and we will help.
7. Cancellations, returns and refunds
Your rights to cancel, return items and get a refund are explained in our Refund and Returns Policy. Personalised items cannot be returned for a change of mind, but your legal rights for faulty or incorrect items always apply.
8. Our responsibility to you
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, but not for losses that were not foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer. We supply products for personal and domestic use only.
9. Your privacy
We handle your personal data as described in our Privacy Policy.
10. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published when you placed it.
11. Law and disputes
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please email storeflamds@gmail.com first and we will do our best to resolve it.